Effective Date: 19th May 2025
Applies To: All users, service providers, partners, and stakeholders of the Compet Care platform.
1. Purpose
The purpose of this policy is to establish clear standards for the usage, operation, and management of the Compet Care mobile application to ensure a secure, professional, and user-centric pet healthcare ecosystem in India.
2. Core Principles
- Pet-Centric Care: Prioritize the health, safety, and well-being of all pets across services provided via the app.
- Accessibility: Deliver seamless access to veterinary, grooming, training, and emergency services.
- Transparency: Ensure all pricing, provider information, and service details are clearly communicated to users.
- Compliance: Adhere to Indian veterinary regulations and digital commerce standards.
- Empowerment: Support skill development and job creation through training and certification programs.
3. User Policy
- Eligibility: Users must be 18 years or older to register and use Compet Care services.
- Account Management: Users are responsible for maintaining the confidentiality of their account credentials.
- Service Usage: App users agree to use the platform for lawful purposes and comply with all applicable Indian animal welfare laws.
4. Service Provider Policy
- Onboarding: All veterinarians, groomers, sitters, and clinics must undergo verification, including license validation and background checks.
- Quality Standards: Providers must maintain a minimum service quality rating and adhere to Compet Care’s pet care guidelines.
- Commission Structure: Compet Care earns 20–30% commission on paid services. Providers agree to this model upon onboarding.
5. Veterinary & Emergency Services
- Availability: Emergency services must be available 24/7 in supported cities.
- Response Time: Partners are expected to maintain response standards for urgent care requests.
- Teleconsultation: Online video consultations must comply with guidelines set by Indian veterinary authorities.
6. Training & Career Development
- Grooming Courses: Paid online and in-person grooming and pet care courses will be provided to registered users.
- Certification: Participants completing training will receive Compet Care-endorsed certificates to enhance employability.
7. E-Commerce & Product Sales
- Product Listings: All pet products must meet safety and regulatory standards.
- Payment Security: The app integrates secure payment gateways. Refunds and returns will follow industry norms.
- Delivery: Delivery timelines and service availability depend on local partner logistics.
8. Adoption & Care Home Services
- Adoption Process: Verified listings and owner background checks are mandatory to prevent unethical pet handling.
- Care Home Bookings: All temporary stays must be booked with valid health documents of pets and follow hygiene protocols.
9. Pet Insurance Integration
- Partners: Only IRDAI-registered insurance providers will be listed.
- Assistance: Compet Care facilitates, but does not issue, pet insurance. All liabilities remain with the insurance company.
10. Data Privacy & Security
- User Data: Personal and pet information is securely stored and used only for service delivery, as per India’s IT Act and upcoming Digital Personal Data Protection Bill.
- Third Parties: No personal data is shared without explicit consent.
11. Revenue & Subscription
- Monthly Subscription Fees: Users opting for premium services must pay subscription fees as per app listings.
- Appointment Fees: Vet consultation fees range between ₹1500–₹2000 per session.
- Franchise & Investment: Partners may invest between ₹5–₹10 lakhs to operate under the Compet Care franchise model.
12. Dispute Resolution & Support
- User Support: A dedicated support team is available via chat, call, or email for all service-related queries.
- Disputes: Any disputes shall be governed under the jurisdiction of Mumbai, India.
13. Amendments Compet Care reserves the right to modify this policy to reflect changes in business strategy, law, or market conditions. Users will be notified of major changes through in-app notifications and email.
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