Compet Care – Shipping Policy
Effective Date: 19Th May 2025
Last Updated: 19Th May 2025
Jurisdiction: India
At Compet Care, we are committed to delivering your pet care products safely, quickly, and efficiently. This Shipping Policy outlines how we process, dispatch, and deliver products across India.
📦 1. Shipping Coverage
We currently deliver to most major cities and towns across India, including but not limited to:
- Mumbai, Delhi, Pune, Bangalore, Hyderabad
- Tier 1, Tier 2, and selected Tier 3 cities
Note: Serviceability in remote or rural areas may vary depending on courier availability.
🕒 2. Order Processing Time
- Orders are typically processed within 24–48 hours of payment confirmation (excluding Sundays and public holidays).
- Orders placed after 2 PM IST may be processed on the next working day.
- In case of high demand or special sales, processing times may be slightly delayed.
🚛 3. Delivery Timelines
| Region | Estimated Delivery Time |
| Metro Cities | 2–4 business days |
| Tier 1 Cities | 3–5 business days |
| Tier 2/3 & Rural | 5–7 business days |
Note: Delivery timelines may vary due to unforeseen circumstances such as weather conditions, strikes, or courier delays.
💰 4. Shipping Charges
- Standard Shipping: ₹49 for orders below ₹999
- Free Shipping: On all orders above ₹999
- Express Delivery (if available): Additional charges may apply and will be shown at checkout
Shipping fees (if applicable) are non-refundable once the order is dispatched.
📦 5. Packaging and Safety
- All products are packed using tamper-proof and eco-friendly packaging
- Fragile items are cushioned with bubble wrap or foam for extra protection
- Sealed, hygienic packing for food, grooming, and health products
🧾 6. Order Tracking
- Once your order is shipped, you’ll receive a tracking link via SMS, email, or app notification
- You can also track your order under My Orders in the Compet Care app
🔁 7. Partial Shipments
If your order contains multiple items, we may ship them separately based on availability or warehouse location. You will be notified accordingly.
📦 8. Undelivered Orders
If a delivery attempt is unsuccessful:
- Our courier partner will attempt up to 3 times
- If still undelivered, the package will be returned to our warehouse
- In such cases, we will contact you to reattempt or process a refund (minus any applicable shipping charges)
🔄 9. Address Changes
To modify your shipping address:
- Contact our customer support within 6 hours of placing the order
- Once dispatched, address changes cannot be made
❗ 10. Delays & Force Majeure
Compet Care is not liable for delays caused by:
- Natural disasters, lockdowns, strikes, or transport disruptions
- Courier company delays
- Inaccurate or incomplete address details provided by the user
We will, however, keep you updated and assist you in tracking your package.
📞 11. Customer Support
For any shipping-related queries:
📧 Email: shipping@competcare.in
📞 Phone: +91-90826 27736
🕒 Support Timing: 10:00 AM – 6:00 PM (Mon–Sat)