Compet Care App – Terms and Conditions
Effective Date: 19th May 2025.
Last Updated: 19th May 2025
Jurisdiction: India
1. Introduction
Welcome to Compet Care, a mobile platform operated by Compet Care Technologies Pvt. Ltd., based in Mumbai, India. These Terms and Conditions govern your use of the Compet Care mobile application and website. By accessing or using our platform, you agree to comply with and be bound by these terms.
2. Eligibility
- You must be at least 18 years old to use this app.
- If you are using the platform on behalf of an organization, you confirm that you have authority to bind the organization to these terms.
3. Services Offered
Compet Care provides the following services:
- Booking appointments with veterinary doctors, groomers, sitters, and pet trainers
- Video consultations and in-clinic vet visits
- Pet product e-commerce
- Pet adoption listings
- Emergency helpline access
- Training courses for groomers and pet professionals
- Insurance assistance through partnered providers
- Care home and boarding booking for pets
4. User Responsibilities
- You must provide accurate and up-to-date personal and pet information.
- Use the app only for lawful purposes.
- You agree not to misuse, reverse-engineer, or resell any services or content.
5. Service Provider Responsibilities
- Only verified professionals may list services.
- Providers must maintain hygiene, quality, and punctuality.
- All third-party service providers are responsible for their own compliance with applicable regulations and licenses.
6. Payments and Fees
- Payments for appointments, training, and products are made through our secure payment gateway.
- Compet Care charges commissions (20–30%) on certain transactions.
- Subscription plans may apply for premium services.
- Users are responsible for reading cancellation and refund policies before any transaction.
7. Data Privacy
We value your privacy. All user data is handled in accordance with our Privacy Policy. We comply with Indian IT Act 2000 and related data protection laws.
8. Intellectual Property
- All content, trademarks, logos, and software are the property of Compet Care or its licensors.
- Users may not copy, modify, distribute, or use any part of the app’s content without written permission.
9. Limitation of Liability
- Compet Care is a service aggregator and is not responsible for any direct or indirect damage, injury, or loss caused by service providers.
- In no event shall Compet Care’s liability exceed the amount paid by the user for the service in question.
10. Termination
- We reserve the right to suspend or terminate accounts for misuse, breach of terms, or illegal activity.
- Users may delete their accounts anytime through the app settings.
11. Dispute Resolution
- In the event of a dispute, we encourage resolution through customer support.
- All disputes are subject to the exclusive jurisdiction of the courts in Mumbai, India.
12. Changes to Terms
- We may update these terms from time to time. Users will be notified via app or email. Continued use of the app after changes constitutes acceptance.
13. Contact Us
For any queries or legal concerns, contact us at:
📧 Email: support@competcare.in
📞 Helpline: +91- 90826 27736
🏢 Address: D-16, 1st Floor, Udyog Sadan No. 2, Street No. 3 MIDC Industrial Area, Andheri (E), Mumbai India – 400 093