Compet Care – Privacy Policy
Effective Date: 19th May 2025.
Last Updated: 19th May 2025.
Jurisdiction: India
At Compet Care, your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile app or website. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of data:
a. Personal Information
- Name
- Email address
- Mobile number
- Residential address
- Date of birth
- Gender
- Government ID (if required for verification)
b. Pet Information
- Pet name, age, breed, and vaccination history
- Medical records
- Appointment history
c. Transactional Data
- Payment history
- Subscription plan details
- Invoices and receipts
d. Location Data
- GPS-based data for service availability and nearby clinics
- City and area for regional content
e. Technical Information
- Device type and ID
- Operating system and browser type
- IP address and app usage statistics
2. How We Use Your Information
We use your information to:
- Facilitate appointments with veterinary professionals
- Provide personalized pet care services
- Maintain health records and prescriptions
- Recommend nearby clinics, groomers, and pet services
- Improve our app functionality and user experience
- Send important notifications about bookings, updates, or health alerts
- Process secure payments and generate receipts
- Offer educational training programs
- Provide support via chat or helpline
3. Data Sharing and Disclosure
We do not sell your personal information. However, we may share limited information with:
- Verified service providers (e.g., vets, groomers, trainers) for appointment coordination
- Payment gateway providers for transaction processing
- Insurance companies (upon your consent) to provide coverage assistance
- Government authorities, if required by law or in case of emergencies
All partners are bound by strict confidentiality agreements and data protection guidelines.
4. Data Protection Measures
We use the following industry-standard practices to protect your data:
- End-to-end encryption for sensitive data and payment info
- Secure socket layer (SSL) protection
- Regular security audits and updates
- Access controls for staff and vendors
- Encrypted storage of health and medical records
- ISO-compliant server infrastructure
5. User Controls and Rights
As a Compet Care user, you have the right to:
- View and update your profile and pet information
- Delete your account at any time through the app
- Request a copy of your stored data
- Withdraw consent for marketing messages
- Report unauthorized access or data misuse
To exercise these rights, contact us at privacy@competcare.in
6. Retention Policy
We retain your data for as long as you have an active account or as required to fulfill legal, contractual, or operational obligations. Pet medical records are stored securely for a minimum of 5 years unless requested otherwise.
7. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
8. Cookies and Tracking
Our platform may use cookies and tracking technologies to enhance user experience and analyse app performance. You can manage cookie preferences in your browser or device settings.
9. Third-Party Links
Compet Care may contain links to third-party websites (e.g., insurance providers or vet directories). We are not responsible for their privacy practices. Please review their policies before sharing your data.
10. Legal Basis and Compliance
We comply with:
- The Information Technology Act, 2000
- The IT Rules, 2011 (Reasonable Security Practices and Procedures)
- Draft Digital Personal Data Protection Bill, 2023 (DPDP)
- Other applicable Indian privacy laws
11. Changes to This Policy
We may update this Privacy Policy occasionally. You will be notified of material changes via app notifications or email. Continued use of the app implies acceptance of the revised policy.
12. Contact Us
For questions or complaints regarding your data, reach out to:
📧 Email: privacy@competcare.in
📞 Phone: +91-90826 27736
🏢 Address: D-16, 1st Floor, Udyog Sadan No. 2, Street No. 3 MIDC Industrial Area, Andheri (E), Mumbai India – 400 093