Compet Care – Cancellation Policy
Effective Date: 19th May 2025
Last Updated: 19th May 2025
Jurisdiction: India
At Compet Care, we understand that plans can change. Whether you’re ordering a product, booking a grooming session, or scheduling a vet consultation, we aim to offer a fair and flexible cancellation policy to support our users.
📦 1. Order Cancellation – Pet Products
✅ Cancellation Before Shipment
- You can cancel your order at any time before it is shipped by visiting the My Orders section in the Compet Care app.
- A full refund will be issued to your original payment method or wallet within 5–7 working days.
❌ Cancellation After Shipment
- Orders cannot be cancelled once dispatched from our warehouse.
- You may initiate a return after delivery if the item is eligible under our Return Policy.
🐾 2. Service Appointment Cancellations
🐶 Grooming, Sitting, or Pet Training Services
- Free cancellation if requested at least 12 hours before the scheduled time.
- 50% cancellation fee if cancelled within 12 hours of the appointment.
- No refund for no-shows or cancellations within 1 hour of the appointment.
🏥 Vet Consultations (Online/Offline)
- Full refund if cancelled at least 6 hours prior to the consultation.
- 25% cancellation fee if cancelled less than 6 hours before.
- No refund if the consultation is missed or cancelled at the last minute.
🎓 3. Cancellation of Training Sessions
- Online pet grooming or professional training sessions can be cancelled up to 24 hours before the class for a full refund.
- 50% refund if cancelled between 24 and 6 hours before the session.
- No cancellation or refund for sessions cancelled within 6 hours or after the session begins.
🔁 4. How to Cancel
- Open the Compet Care App
- Go to My Orders / My Appointments
- Select the item or session
- Click Cancel and choose your reason
- Confirm your request
A confirmation message will be sent via email/app once the cancellation is processed.
💸 5. Refund Timeline
- Refunds are initiated within 2–3 business days of approval.
- Actual credit to the account may take 5–7 business days, depending on your payment method or bank.
- Refunds for COD orders will be processed via bank transfer or UPI after verification.
⚠️ 6. Exceptions & Notes
- Repeated cancellations or misuse of the policy may lead to account suspension or restricted access.
- Compet Care reserves the right to cancel orders or appointments due to:
- Unavailability of product/service
- Pricing or technical errors
- Violations of our Terms of Use
Users will be notified in such cases and refunded accordingly.
📞 7. Contact Us
For any issues related to cancellations, contact our support team:
📧 Email: support@competcare.in
📞 Phone: +91-90826 27736
🕒 Hours: 10:00 AM – 6:00 PM (Mon–Sat)